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Contact & FAQ

Your room will be available upon arrival from 15.00. We kindly ask you to vacate the room by 11.00 a.m. on the day of departure. You are welcome to leave your luggage with us so that you can enjoy your arrival and/or departure day to the full.

If you have arrived by car, we kindly ask you to leave the parking space at check-out. You can park your car in the “Brüggli” parking garage approx. 100m away.

If you arrive after 18:00, please let us know as our front door closes automatically from 18:00 and you will need a key card to enter the hotel. We will be happy to explain where we deposit them.

Parking spaces in front of our hotel are limited. If all parking spaces are occupied on arrival, there are plenty of public parking spaces about 100m uphill (Brüggli parking garage – for a fee). We have a total of 5 parking spaces in our hotel garage, which we can reserve for you for CHF 14.00/night. Outdoor parking spaces are charged at CHF 5.00/day.

Please note that we are unfortunately unable to reserve outdoor parking spaces. If you cannot find a parking space in front of our hotel, we ask for your understanding.

We charge CHF 20 per day for your dog (without food). Your four-legged friend must be kept on a lead throughout the hotel. If you would like to take your dog with you to dinner, we will be happy to reserve a quieter table at the side of our restaurant.

Have you already checked out our midweek ski packages? The ski pass and dinner are already included and you don’t have to worry about anything else.

Click HERE to go directly to our offers.

Alternatively, you can purchase your ski ticket directly from the Arosa Bergbahnen online store. The earlier you book your ticket, the lower the price!

Payment options

For payment of the hotel bill we prefer cash payment or bank transfer in advance. We also accept:

  • ec-direct / Postcard
  • Swiss franc / euro
  • Visa and Mastercard (from CHF 200.00)
  • Advance payment to IBAN no.: CH90 0900 0000 7000 0639 8

Half board can only be booked in advance and for the entire stay. Meals not taken will not be reimbursed.

If you have booked a room with breakfast, you are welcome to enjoy our a la carte restaurant Il Primo Posto.

Cancellation conditions:

Room:

Cancellations free of charge are possible up to and including 14 days before the agreed arrival date. Written cancellation of the stay 13 to 1 days before the confirmed arrival date: 100% according to the reservation confirmation.

Apartments:

Cancellations free of charge are possible up to and including 90 days before the agreed arrival date. Written cancellation of the stay 89 to 1 days before the confirmed arrival date: 100% according to the reservation confirmation.

Groups:

Cancellations free of charge are possible up to and including 30 days before the agreed arrival date. Written cancellation of the stay 29 to 1 days before the confirmed arrival date: 100% according to the reservation confirmation.

To protect both sides from unnecessary inconvenience:

If you do not have annual travel insurance, we strongly recommend that you take out temporary travel insurance for the planned hotel stay. If you do not have insurance in the event of cancellation, the entire cancellation costs must be borne by the reservation holder.

Hotel Alpensonne
Poststrasse 217 – 7050 Arosa – Switzerland
T +41 81 377 15 47 – arosa@hotelalpensonne.ch

Our GPS coordinates
46.776163, 9.667853